General Business Terms & Conditions

General Business Terms and Conditions

Background Information

Regarding all the offers, deliveries, and services in the Blumarine Home online shop, only following terms and conditions are applied in Switzerland and Principality of Liechtenstein (hereafter referred to as “Customers”), unless otherwise agreed.

1. Customer Satisfaction

Customer satisfaction is our top priority. We always strive to offer you a fast, easy, and stress-free shopping so that you can save your precious time. Our mission is to provide you the best shopping experience and to please all the Customers with our excellent massage products. Therefore, we will try our best to satisfy you with your shopping. As a rule, our Customers do remain satisfied, as we sell superb products, offer perfect prices, deliver our goods promptly and answer questions immediately. With this rules, we can guarantee that in case of any problem we will do our best to solve it to your entire satisfaction.

2. Privacy and Security

We understand that online shopping requires your trust. We appreciate your trust and guarantee nondisclosure of your personal data and confident managing of all the information obtained from you. Each Customer is very important for us and we try to provide them safe and secure online experience. We respect your privacy. Your data will not be shared or sold to third parties. Your online orders are passed on to us and then processed on our secure website. Besides, we do not keep your credit information online in order to prevent any thievery or illegal transactions. Privacy and security are our overriding priorities.

Payment security is another important aspect in the online trade. With the correct implementation of the Datatrans payment solution (leading Swiss Payment Service Provider (PSP)), we meet the technical requirements of the PCI DSS (Payment Card Industry Data Security Standard). Datatrans is Internet payments international expert with headquarters based in Switzerland.

3. Prices

3.1. All the prices are given in CHF. The statutory VAT (currently – 7,7%) as well as processing are included (except for shipping charges). Shipping charges are calculated depending on the goods volume.

3.2. The supplier reserves the right to change prices anytime. For the Customer, the price given on the website at the day of the order is valid.

3.3. Information about special offers and discounts are marked within the information of the corresponding product.

4. Payment

We accept VISA, MasterCard, PayPall, and advance payments on our bank account. In Switzerland, we additionally offer electronic direct debit and cash on delivery. In case of advance payments, we have to cancel the order automatically on behalf of the Customers, if no payment receipt has been registered on our account within 14 days.

5. Fulfillment of the Contract

5.1. By clicking “Buy now” button, the Customer concludes a binding order with Bantes & Co. GmbH for the goods in the shopping cart.

5.2. For the delivery volume and performance, our confirmation is decisive. Unless otherwise agreed the benefits and risks are delegated from the supplier to the Customer at the moment of goods transfer.

6. Exchange

Following products cannot be exchanged:

6.1. Bedclothes

We produce bed sheets, blankets, pillowcases, and bed linen on one-to-one basis. For this reason, exchange is impossible.

6.2. Nightwear

We produce your nightwear on one-to-one basis. For this reason, exchange of nightwear is impossible.

6.3. Down comforters and pillows

Exchange and return of downy products is impossible.

Other Products Exchange Terms

6.4. The returnable products can be changed without any reason. Please make sure that the returned product is complete and has no signs of usage. Pack up your order in the original package. The return has to be free of charge in any case. Returned packages, which were not prepaid, will not be accepted. We reserve the right to reject the articles that have been evidently damaged or frequently used. Shipping, processing or insurance costs are not to be refunded.

7. Shipping Guidelines

7.1. All our products available from stock are delivered ex stock to the address provided by the Customer.

7.2. The terms of delivery are up to 3-5 working days after payment receipt or confirmation of payment. The detail of the delivery is not binding.

7.3. In case of delivery delay, the Customer is entitled to raise a claim for compensation against Bantes&Co.GmbH. It is specifically applied to delivery delays caused by force majeure, traffic disruptions as well as other events, which do not depend on Bantes&Co.GmbH.

8. Online Shop Links

Bantes Home online shop and  Blumarine Home does not assume responsibility and liability for the content of all websites which links are present on the onlineshop.

9. Intellectual Property – Copyright

Blumarine Home and Bantes Home online shop are online shop of  Bantes & Co. GmbH which is the holder of different trademark rights that concern the products and services presented on this website. Thus, intellectual property rights regarding this website and the Blumarine Home trademarks are protected within the right of use of Blumarine Home and Bantes Home online shop in Bantes & Co. GmbH.

The access to this website in any case does not give intellectual property right to the customer.

The structure of the website as well as all the components that are available through this website in particular in the form of texts, photos, images, multimedia presentations, icons, cards, tons, videos, software, data records or data as well as other components of the website remain fully owned by Blumarine Home and Bantes Home online shop and Bantes & Co. GmbH.

Irrespective of the kind of the facilities, it is prohibited at all events to recreate, represent, change, transfer, publish or adapt the website on the whole or in part.

This prohibition concerns also other, same or similar suppliers in other shops or online shops like screenshots or electronically recorded data, copying and analogous composing of text parts. It concerns all the parts, in particular text passages, background images and products images. Breaches of the copyright of Blumarine Home and Bantes Home inline shop and Bantes & Co. GmbH are considered severe and are associated with correspondingly high claims for compensation.

10. Place of Jurisdiction

The place of jurisdiction for the both parties is Zurich.

11. Questions and Problems with an Order

If you have any questions or problems in the course of ordering, please do not hesitate to contact us. Our phone number and other contact information can be found on our contact page.


Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.